Sustainability Report 2020/21

Embracing Diversity and Inclusion at Work In our supportive and inclusive workplace, different talented individuals connect and bring synergies to benefit our businesses. Our commitment to promoting human rights, equal opportunities and inclusive excellence in a discrimination-free workplace is stipulated in our Staff Handbook, Code of Conduct, Human Rights and Equal Opportunities Policy and other relevant practices. Our employment practices do not discriminate on the grounds of gender, marital status, pregnancy, disability, family status, race, colour or religion. Employees found to have engaged in unlawful discrimination or harassment may be disciplined or dismissed. We actively promote gender diversity and have achieved 32.2% female representation in management positions. To bring employees together and transcend differences, we offer fair employment opportunities for the physically and mentally disabled. And, to ensure mutual respect, we provide training on diversity and inclusion for all employees. At the end of the reporting period, we employed more than 650 people with physical or mental disabilities, and from ethnic minorities, in a range of available positions such as cleaners, security guards and receptionists. During the reporting year, we found zero reported incidents of discrimination and harassment. Workforce Distribution Total number of employees: 25,964 (as at 30 June 2021) • Kai Shing organized sharing sessions and on- the-spot interviews for local job-seekers at the Gear Up for New Career recruitment event • New hires expand our talent pool, ensuring our business will continue to thrive in years ahead Case Study – Fostering Job Opportunities COVID-19 had a profoundly disruptive impact on all sectors and businesses. SHKP absorbed some of the shock by acquiring talent laid off in other sectors. Staff from airlines, hotels and other customer-oriented industries – battered by the pandemic – were recruited to be part of our high-calibre team, their skills in hospitality and experience of dealing with customers proving a perfect match for our business. Kai Shing held a large-scale Gear Up For New Career event to recruit more than 200 customer-service assistants, concierges, customer-service officers and club assistants. On-the-job training and support familiarized the new recruits with our property management team and business operations. Their previous experiences in customer-oriented industries, and excellent communication and interpersonal skills, meant they adapted quickly to their new roles at Kai Shing. Hong Yip also made special effort to recruit suitable candidates with past experiences in the hospitality industry, such as hotel staff and flight attendants. Complemented by our intelligent management system, the new recruits are able to fit in to their new roles and continue to deliver professional and high- quality services to customers. Under the pandemic, the Group opened new doors for talents with matching skills and experience. With their transferrable skills and talents, these recruits were able to reinvent themselves in our team. By hiring them, we are able to support local employment and livelihoods of affected groups. To encourage inclusiveness at work, Hong Yip, together with the Hong Kong Federation of Women’s Centres, organized the Building up Sustainable Mutual Support Network for New-Arrival Women and Single Mothers. The programme seeks to provide women- friendly job opportunities. Utilizing its industry expertise, Hong Yip also assigned engineering staff to teach repair-and-maintenance skills and knowledge. Female 43.6% Gender distribution Male 56.4% Above 50 54.7% 30-50 34.1% Under 30 11.2% Age distribution Value Created for People Sun Hung Kai Properties Limited • Sustainability Report 2020/21 23