Sustainability Report 2020/21

Academia and non-governmental organizations (NGOs) Question: The COVID-19 pandemic outbreak has affected businesses across various sectors and industries, leaving many unemployed. As a company that has been proactively supporting and contributing to the community, academia and NGOs have expressed interest in learning if SHKP has introduced programmes to address the needs of the community, especially targeting recent graduates and unemployed youth. Answer: The Group recognizes the challenge faced by recent graduates and youths when looking for employment opportunities, as a result of many businesses being impacted by the pandemic. In view of this, on top of the recurrence of our regular campus recruitment schemes, we have increased the number of placement opportunities in this year’s Sanfield Summer Internship Programme. In addition, we have hosted recruitment days specifically to attract talented people previously employed in the aviation and hospitality industries, to assist them with starting a new career. Going forward, we consider looking into launching collaboration projects with local universities or tertiary institutions to further assist young people to gain hands-on experience in the industry. More information on our initiatives in providing employment opportunities to the community can be found in the Value Created for People section of this report. Customers, tenants and employees Investors and shareholders Question: Fuelled by the pandemic outbreak, there has been growing concern among our stakeholders on the wellness and safety standards of our offices and shopping malls. Stakeholders are interested to learn about the features and initiatives the Group has introduced to ensure the physical and mental health and well-being of occupants and users of buildings. Answer: The Group fully understands the abovementioned growing concern and strives to support all the different aspects of well-being, health and safety. Safeguarding the mental wellness of our employees has always been one of our top priorities, we regularly organize events to promote positive mental health and provide support such as the Hearty Hotline, a 24-hour counselling hotline to support employees going through emotional difficulties. We understand that our property users tend to spend long hours indoors, so we have made extra efforts to establish a healthy and pleasant indoor environment. With the latest indoor air quality technologies and all-round disease prevention and control measures implemented, our Hong Kong International Commerce Centre (ICC) received the WELL Health-Safety Rating for Facility and Management (WELL HSR) certification this year, the first building in Hong Kong to receive such recognition. More details on measures we have taken to enhance the aspects of well-being, health and safety can be found in the Value Created for People and the Value Value Created for Customers sections of this report. Question: As one of the leading property developers in the region, there are expectations from stakeholders for SHKP to commit to a long-term environmental roadmap. Considering the achievements SHKP has made so far under its 2029/30 energy target, investors and shareholders are interested in understanding SHKP plans and goals in other environmental aspects. Answer: The Group is fully aware of the importance of setting specific environmental targets in order to reinforce our commitment and efforts in taking initiatives to reduce emissions. This year, building on the energy reduction target we have previously introduced, we are pleased to announce our quantitative reduction targets in four major environmental aspects, which are greenhouse gas (GHG), electricity, water and waste. Our goal is to achieve impactful reduction by 2030. For more details of the targets, please refer to the Value Created for the Environment section in this report. Our progress will be closely monitored and disclosed annually in our Sustainability Report. Connecting with our Stakeholders From ongoing communications and targeted stakeholder engagement exercises conducted during the reporting year, we have received feedback and gained better understanding of our stakeholders’ expectations. We appreciate their feedback and shown below are our responses to three key concerns raised by many of our stakeholders. Our Approach To Sustainability Sun Hung Kai Properties Limited • Sustainability Report 2020/21 9