Sustainability Report 2015/16

CRE8 Type and number of sustainability certification, rating and labelling schemes for new construction, management, occupation and redevelopment Our Business; Value Created for the Environment; Value Created for Customers 6; 12-14, 16; 27-28 CUSTOMER PRIVACY Disclosure of Management Approach Our Approach to Sustainability; Value Created for Customers 10; 26-31 G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data N/A N/A There were no substantiated complaints regarding breaches of customer privacy or losses of customer data during the reporting period GRIEVANCE MECHANISMS Disclosure of Management Approach Our Approach to Sustainability; Value Created for Customers 7; 26-31 COMPLIANCE Disclosure of Management Approach Our Approach to Sustainability 10 We see compliance as a minimum requirement and require all employees and suppliers to comply with all applicable laws and regulations G4-EN29 Monetary value of significant fines and total number of non- monetary sanctions for non-compliance with environmental laws and regulations N/A N/A There are no non-compliance incidents during the reporting period G4-SO8 Monetary value of significant fines and total number of non- monetary sanctions for non-compliance with laws and regulations N/A N/A There are no non-compliance incidents during the reporting period G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services N/A N/A SHKP is not fined for non-compliance with laws and regulations during the reporting period COMMUNITY INVESTMENT Disclosure of Management Approach Principles 1,8 Value Created for Community 38-41 G4-SO1 Percentage of operations with implemented local community engagement, impacts assessments, and development programs Principle 1 Value Created for Community 38-41 Community investment and engagement are managed at Group level; therefore 100% of the businesses in this reporting scope implement local community engagement ANTI-CORRUPTION Disclosure of Management Approach Principle 10 Value Created for Supply Chain 33-36 G4-SO5 Confirmed Incidents of Corruption and Actions Taken Principle 10 Value Created for Supply Chain 36 There are no legal cases regarding corrupt practices brought against the Group or its employees during the reporting period ANTI-COMPETITIVE BEHAVIOUR Disclosure of Management Approach Value Created for Supply Chain 32-36 G4-SO7 Total number of legal actions for anti- competitive behaviour, anti-trust, and monopoly practices and their outcomes Value Created for Supply Chain 36 We strictly abide by the Competition Ordinance, and are not involved in any legal cases regarding anti-competitive behaviour and violations of anti-trust and monopoly legislation CUSTOMER SATISFACTION AND RESPONSIBILITY Disclosure of Management Approach Value Created for Customers 26-31 G4-PR2 Total number of incidents of non- compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes N/A N/A There are no non-compliance incidents in this reporting period G4-PR5 Results of surveys measuring customer satisfaction Value Created for Customers 30 G4-PR6 Sale of banned or disputed products N/A N/A SHKP does not sell any banned or disputed products GRI G4 Content Index – Core 51 Sun Hung Kai Properties Limited Sustainability Report 2015/16