Sustainability Report 2015/16

Stakeholder Engagement The Group engages a wide variety of stakeholders including employees, customers, business partners, industry associations, the government, NGO partners and the community on a regular basis. It also conducts designated stakeholder engagement exercises to better understand their priorities, expectations and perceptions with regard to our sustainability approach. This year, our stakeholder engagement exercise focused on issues covered by the ESG Guide. Building on insights gained from previous exercises, we have included media partners in the process this year. The exercise was facilitated by an independent third-party consultant to ensure open discussion and impartiality. Close to 400 stakeholders (double the number last year) were engaged in an online survey and focus group discussion. They provided useful feedback on issues related to economic, environment, workplace practices, human rights, society, and product responsibility. We are pleased to report that our stakeholders continue to regard SHKP as having a superior brand and service quality, and our efforts to promote sports events have also been widely recognized. Stakeholder group engaged Method of engagement Suppliers Online surveys Interviews Audits and assessments Ongoing direct engagements Media partners Online surveys Press conferences Meetings Website and social media Other external stakeholders (including academia) Online surveys Focus groups Interviews NGO partners Online surveys Focus groups Interviews Corporate social responsibility activities such as the SHKP Reading Club and SHKP Vertical Run for Charity Shareholders and Investors Online surveys Investor meetings and conference calls Overseas road shows Investor forums and conferences Analyst briefings and annual general meetings Annual and interim reports Investor Relations page on the Group website Employees (from new hires to senior management) Online surveys Focus groups Interviews Meetings Intranet SHKP Quality Academy SHKP Quality Raising Suggestion Scheme SHKP Work Safety Suggestion Scheme Employee engagement activities Ongoing engagement Customers (including residents, commercial and industrial building tenants and hotel corporate clients) Online surveys Customer satisfaction surveys SHKP Club Retail stores, call centres, customer hotline, online and mobile phone applications Website and social media Government Online surveys Interviews Public consultations Industry associations Online surveys Interviews Industry forums NEWS NE S Method of Engagement Our Approach to Sustainability 8 Sun Hung Kai Properties Limited Sustainability Report 2015/16