SHKP Quarterly

集團重視商場顧客的體驗，除了持續優化硬件配 套外，還致力提供優質的管理服務。在與內地通 關後，集團特別加強各主要商場的人流管理、公 共區域清潔等，以確保通關後商場人流大增仍能 運作順暢。多年來，集團商場獲得多個國際和本 地的重要獎項，足見服務質量得到市場廣泛認同。 集團商場的客戶服務團隊，多年來憑借優質貼心 的服務，一直得到顧客和業界的稱許。在去年底 舉辦的香港零售管理協會舉辦的“ 2022 傑出服務 獎”中，集團獲頒發逾 20 個獎項，成績驕人。最 近由本地知名報章籌辦的“超卓品牌大獎 2022 ” 中，集團屬下兩家管理公司均奪得大獎，啟勝獲 得“超卓物業管理服務大獎”，而康業榮獲“超卓 創新智能物管大獎”，彰顯兩家公司在物業管理 方面的理想表現。 集團積極通過推出有趣和創新的推廣活動吸引 客人，帶動商場人流。於去年國際購物中心協 會（ International Council of Shopping Centers, ICSC ）舉 辦 的 國 際 性 商 場 大 獎“ 2022 MAXI Awards ”評選中，集團在港的商場組合勇奪一金 三銀的佳績，也是全球眾多參賽者中唯一獲獎的 香港運營商；集團位於廣州的兩個商場項目天環 廣場及 IGC 也分別獲得金獎及銀獎殊榮。 此外，集團商場對推動可持續發展及綠色管理一 直不遺余力，積極把綠色環保元素融入在管理、 設計、推廣等各範疇。集團多個在港商場於“香 港綠建商舖聯盟大獎 2022 ”獲頒最綠模範商場的 金獎、銅獎和優異獎以及卓越綠色產品推動獎， 肯定了集團在構建綠色購物環境的努力和成就。 The Group has always placed great emphasis on the consumer shopping experience. In addition to the ongoing upgrades of its hardware facilities, it is committed to providing premium management services. After the Hong Kong–mainland border reopening, the Group enhanced crowd control and stepped up hygiene in the public areas particularly at its major shopping malls to ensure smooth operations in view of the anticipated surge in footfall in the Group’s shopping malls. The Group’s shopping malls have attained multiple international and local service awards over the years, demonstrating that the Group’s service quality is recognized by the industry. The Group’s customer service teams were affirmed by consumers and the retail industry for their attentive premium services over the years, achieving outstanding results, with over 20 awards in the 2022 Service Talent Award, organized by the Hong Kong Retail Management Association at the end of last year. In the Elite Brand Awards 2022, recently organized by a reputable local newspaper, both of the Group’s property management companies received honours. Kai Shing won the Elite Property Management Award, and Hong Yip won the Elite Innovative Smart Property Management Award, further demonstrating the outstanding performance of the two companies in property management. The Group has proactively launched interesting and innovative promotional programmes to draw consumers and increase footfall in its shopping malls. The Group’s shopping malls portfolio in Hong Kong achieved outstanding results, with one gold and three silver awards in the“2022 MAXI Awards”, an international award for shopping malls organized by the International Council of Shopping Centers (ICSC) last year, and the Group is the only winning Hong Kong operator among a crowd of global participants. The Group’s two malls in Gunagzhou, Parc Central and IGC, also received gold and silver awards respectively. The Group’s shopping malls also spared no effort to promote sustainable development and green management, taking the initiative to introduce green, eco-friendly elements in various areas, such as management, design and promotion. Many of the Group’s shopping malls in Hong Kong received gold, bronze and merit awards in Best Green Practice in Malls, as well as Excellent Green Product Advocator in the Hong Kong Green Shop Alliance Award 2022, affirming the Group’s efforts and achievements in building a green shopping environment. 集團商場屢獲國際及本地殊榮 The Group’s shopping malls clinch multiple international and local awards The Group clinches over 20 awards in the 2022 Service Talent Award 集團在去年底舉辦的「 2022 傑出服務」中獲得逾 20 個獎項 9