SHKP Quarterly

Lo King-wai: ICC and the commercial complex atop the High Speed Rail West Kowloon Station set to become an international commercial hub in the Greater Bay Area The International Commerce Centre (ICC) is the tallest building in Hong Kong and one of Hong Kong’s major landmarks. Recently, it was awarded the 10-Year Award of Excellence by the Council on Tall Buildings and Urban Habit (CTBUH), in recognition of its outstanding performance in terms of user satisfaction, socio-economic benefits, and contribution to the city’s sustainable development. Lo King-wai, General Manager (Office Leasing) of Sun Hung Kai Real Estate Agency, who is responsible for leasing at the ICC, said that the commercial complex atop High Speed Rail West Kowloon Station under construction, will fully synergize with the adjacent ICC, two five-star hotels and the West Kowloon Cultural District to become an international commercial hub in the Greater Bay Area (GBA), further facilitating the development of Hong Kong's trading and tourism industries. Maintaining ef fective and ef ficient communication with tenants Fully completed in 2010, ICC is one of the Group's most significant transit-oriented complexes, with approximately 2.5 million square feet of office space alone. Although the ICC has received numerous international accolades, KW still feels that the CTBUH award means a lot: “The project has been favoured by multiple corporations from around the world over the years, and one of the keys to its success is the team's willingness to learn and put simply, this means listening to and understanding the clients’ needs and responding promptly" says KW. KW is grateful for the high expectations of tenants, as this drives his team and him to seek continuous improvements: “Many international corporations that have experienced quality office services around the world expect us to offer the same, and their sharing has broadened our horizons, enabling the team to respond quickly to market needs and to optimize the use of technology to provide world-class services.” Tailor-made attentive services for clients ICC's target clients are financial institutions and large multinational corporations. They tend to look for a higher standard of hardware and services. Recalling the leasing process in which ICC was favoured by three large international financial institutions to lease a total of 1.2 million square feet of office space, KW said, “When dealing with large occupiers, our goal is to address their concerns to gain their trust.” For example, some clients prioritize the flexibility of the lease terms to suit their business development; while some financial institutions may be particularly concerned about the reliability of the electricity supply. The team endeavours to coordinate with all the parties to create a tailor-made solution for each tenant. “It is these challenging requests that stimulate our creativity, driving the team to think outside the box for service enhancement,” said KW. Located at a key transport hub, the ICC and the complex atop the high-speed rail will leverage synergy The commercial complex atop the High Speed Rail West Kowloon Station is currently under construction. Upon completion, it will provide approximately 2.6 million square feet of office 新鴻基地產代理總經理（寫字樓租務） General Manager (Office Leasing) of Sun Hung Kai Real Estate Agency KW Lo 盧經緯 20 Profile Vol 103 • Q1 2022 • SHKP Quarterly