SHKP Quarterly

‘Continuous Improvement’ is one of the Group’s key corporate values, and to put it into practice, the Group has introduced innovative technologies and ideas to keep up with the market trends, and to enhance work efficiency and service quality. Since Group subsidiary SmarTone’s 5G service launch in mid-2020, some of the Group’s business units have integrated SmarTone 5G and other advanced technologies such as artificial intelligence (AI) analytics and Internet of Things (IoT) in various enterprise solutions, including 5G Smart Malls, 5G Smart Construction System SmartWorks and 5G SmarTransport Safety Monitoring System for the Tai Lam Tunnel, to enhance customer experience and operational efficiency for the management companies. The SmarTone 5G network provides nearly full coverage of Hong Kong, covering all MTR stations, key commercial buildings and shopping malls, and popular country parks, campsites and hiking trails, providing an ultra-high speed 5G network experience for users. Meanwhile, SmarTone has leveraged the high-speed, low latency, mass connectivity characteristics of 5G to implement a series of innovative 5G services and applications for different industries, driving Hong Kong towards becoming a smart city and further integrating it into the Greater Bay Area. 5G Smart Malls The Group has introduced 5G technology in its malls, delivering a brand new shopping experience to customers. Early this year, Metroplaza rolled out 5G Smart Restrooms to shorten queuing time. This relaxing, fluid shopping and leisure experience helps stimulate foot traffic in the mall. In addition, other SHKP Malls, such as MOKO, will also introduce 5G smart applications to enhance operational efficiency. 5G Smart Restrooms are equipped with a high-speed 5G network and multiple sensors installed inside the restrooms, whose data is sent to cloud servers in real time. The digital signages at restroom entrances indicate the real-time occupancy of restrooms, which effectively diverts customers to less busy restrooms for a shorter queuing time. 5G Smart Restrooms also expediate operations for the management offices. The restrooms include indoor air quality sensors that measure five major air quality parameters: temperature, humidity, PM2.5 (fine suspended particulates), H2S (hydrogen sulphide) and NH3 (ammonia). Through the 5G network, the collected data is sent to the 5G cloud management platform for analysis, monitoring the overall cleanliness and air quality of the restrooms. In addition, the mall operations team can monitor the restroom supplies through the 5G cloud management platform, which sends out alerts when the stock of paper towels, toilet paper, antiseptic soap, etc. drops to a certain level. The mall operations team can then refill the supplies immediately, which is particularly useful for accessible restrooms and nursery rooms where attendants are absent. Through the 5G cloud management platform, operations staff can access information like restroom traffic and air quality to effectively enhance restroom cleanliness, operational efficiency and service quality, and formulate operation solutions that best fit customers’ needs. Leveraging 5G technology in the Group’s businesses, taking Hong Kong a step closer to becoming a 5G smart city The public can experience the latest 5G applications in the SmarTone 5G LAB SmarTone 「 5G LAB 」設有多個展區，公眾可親身體驗最新 5G 科技應用 Feature Story Vol 100 • Q2 2021 • SHKP Quarterly 4