SHKP Quarterly

At the start of the COVID-19 outbreak early this year, the Group immediately launched a host of measures in its malls, office buildings and residential estates to strengthen precautions, enhance public health, and maintain stronger ties with tenants and residents to protect the safety and health of tenants, customers, residents and staff. The Hong Yip and Kai Shing management service teams have used professional equipment and products for continuous cleansing and disinfection of public areas, and have worked hand-in-hand with customers to fight the coronavirus. Their professional work has paid off, as shown by the compliments received from customers. Smart measures to fight the coronavirus efficiently During the pandemic, the management service teams at residential estates enhanced their communication with customers through technology. Kai Shing Managing Director Chan Kam-fai said: “In view of the sudden outbreak of coronavirus, we leveraged our in-house ‘Live e-asy’ app to provide central distribution of the latest anti-coronavirus information and to report the precautionary measures taken. These arrangements eased residents’ concerns and helped raise awareness of the urgency of coronavirus prevention in the entire residential estate to ensure public health and safety.” In busy malls, the management service teams utilized innovative technology to enhance cleaning ef ficienc y. A number of malls introduced different types of cleaning robots. The management service teams even put creative ideas into practice by adding sanitizing equipment on the robots for customized round-the-clock deep cleansing and thorough disinfection. Some malls installed height sensors on the waste bins, which send out cleaning requests when the bin is full to help keep the environment clean at all times. Using safe, reliable professional products The management ser vice teams chose power f ul, p ro fessional cl eansing and sterilization products to prevent the spread of viruses and bacteria. Some office buildings use disinfectants with hydrogen peroxide for professional, thorough sterilization, which is especially suitable for offices with suspected cases. While anti-bacterial nano coatings have been applied to the concierge desks and lift cars in office buildings, ion air purifiers have also been installed in the lifts. Some malls have adopted the latest anti- microbial technology developed by The Hong Kong University of Science and Technology, in which anti-microbial coatings are used on frequently touched surfaces to achieve lasting disinfectant protection. UV sterilizers are also used in malls, including UV lights at air-handling outlets and handrail UV sterilizers on escalators. Ion air purifiers are installed in mall lifts. Toilets and baby-care facilities are sanitized thoroughly with disinfectant spray every night. And major malls have installed automatic disinfection machines in public toilet compartments, entrances and corridors, with disinfectant sprayed every 15 minutes. Walking the extra mile to serve customers’ needs promptly Hong Yip Vice Chairman and Chief Executive Alkin Kwong said: “The essence of property management is ‘Serving Customers with Heart’. This involves walking the extra mile and Property management teams’ professional, caring anti-coronavirus measures win praise from customers Property management staff in the Group’s malls, office buildings and residential estates provide professional, caring customer service amid the pandemic, ensuring a safe, worry- free environment for working, shopping and living 集團旗下商場、寫字樓及住宅物業管理員工無懼疫情，為客戶提供專業細心的服務，讓客戶在 疫情下可以安心工作、購物及生活 Feature Story Vol 96 • Q2 2020 • SHKP Quarterly 4