SHKP Quarterly

IFC Residence, the Group’s five-star deluxe serviced suites in Shanghai, was named the Best Luxurious Serviced Apartment of China 2018 at the 15th Golden-Pillow Award of China Hotels for its unrivalled customer service as well as luxurious, elegant living environment. IFC Residence is part of the large-scale Shanghai IFC integrated complex in the heart of Lujiazui. Residents can enjoy a host of comprehensive facilities nearby, including a luxury shopping mall, super grade-A offices, gourmet dining and top-notch entertainment, making it the preferred choice for a business stay. Its prime location offers convenient access between Pudong and Puxi for business travellers, which is also ideal for holidaymakers. Putting ‘customers first’ into practice, IFC Residence delivers caring, attentive service when meeting the different needs of its residents all with the aim of offering a luxurious, intimate living space that provides the comfort of a home away from home. 集團位於上海的五星級豪華服務式公寓國金匯在第 15 屆中國酒店「金枕頭」獎評 選中，憑藉頂級服務品質與奢華典雅的居住環境，獲頒「 2018 年度中國最佳服務 式公寓」殊榮。 國金匯位於陸家嘴核心地段，屬於上海國金中心大型商業綜合項目的一部分。住 客可享受完備的周邊設施，包括豪華購物商場、超甲級寫字樓以及頂級餐飲及 The Group’s property management subsidiary Hong Yip is committed to continually enhancing its service offerings in order to exceed customers’ expectations. Their efforts were duly recognized at the HKMA Quality Award organized by the Hong Kong Management Association, at which Hong Yip’s effective and systematic management approach earned it the top Grand Award, which is considered the ‘Oscar’ of quality management in Hong Kong. This honour is yet another recognition of Hong Yip’s smart management and excellent service. In recent years, Hong Yip has been introducing advanced technologies to drive service enhancement, including the development of several mobile apps like SoProp, which enhances tenant service, and the smart mobile patrolling system Nitrol. In addition, the mobile app WeCom was developed for internal communications as well as knowledge and work experience sharing in order to enhance overall quality. 集團旗下物業管理公司康業多年來持續提升服務質素，力求超越顧客所想。 在香港管理專業協會舉辦的「優質管理獎」中，憑著高效率及有系統的管理 方法，獲頒最高榮譽「大獎」。該獎項一向被譽為本港優質管理界別中的 「奧斯卡」大獎，是次獲獎再次證明康業的智能化管理和服務表現卓越。 康業近年致力利用高新科技提升管理服務，成功研發多個手機應用程式，包 括提升業戶生活體驗的 SoProp ，以及智能流動巡邏系統 Nitrol 。公司亦自行 開發手機應用程式 WeCom ，方便內部溝通、分享知識和工作經驗，有助提 升團隊整體質素。 Shanghai IFC Residence named Best Luxurious Serviced Apartment of China 上海國金匯榮獲「中國最佳服務式公寓」大獎 Hong Yip wins the prestigious Grand Award at the HKMA Quality Award 康業獲頒「優質管理獎大獎」最高榮譽 Sun Hung Kai Development (China) Deputy General Manager Rick Man (front, second left) and the IFC Residence team are delighted to receive the Best Luxurious Serviced Apartment of China award at the Golden-Pillow Award of China Hotels 新鴻基發展（中國）副總經理文志峰（前排左二）及國金匯團隊喜 獲中國酒店「金枕頭」獎頒發「中國最佳服務式公寓」大獎 Hong Yip Vice Chairman and Chief Executive Alkin Kwong (second left) receives the top Grand Award at the 2018 HKMA Quality Award 康業副主席及行政總裁鄺正煒（左二）獲頒「 2018 優質管理獎大獎」最 高殊榮 娛樂，深受商務人士好評。項目位置優越，方便商 旅人士往返浦江兩岸，亦是度假首選。國金匯秉持 「以客為先」的服務精神，按照住客的不同需要， 提供細緻周到的服務，讓他們既能享受奢華私密的 居住空間，也能體驗賓至如歸的舒適愜意。 27