SHKP Quality Raising and Work Safety reward schemes provide customers and industry finer quality and greater safety
Sun Hung Kai Properties Limited (SHKP) follows the core value of Building Homes with Heart and has had a Quality Raising Suggestion Scheme for the last 22 years, recognizing staff for the best innovative and practical ideas. This ongoing quest to raise product and service quality then led to a Work Safety Suggestion Scheme seven years ago, encouraging considered measures to enhance work safety. The schemes attract wide interest from staff, and SHKP has implemented half of the employee submissions in workplaces over the years, cutting time and money as well as improving efficiency on wide-ranging products or service processes, from owners’ meetings to reducing energy usage for air conditioning in residential estates. Shopping mall customers also have more convenient parking and restaurant booking as a result of new, creative measures. Some of the Work Safety suggestions were even adopted by the wider industry for the benefit of all.
Extensive staff participation being a resource for company and industry
SHKP Head of Internal Affairs CH Tang sits on the committee that assesses suggestions, and he said: “The schemes have been widely supported by the company over the years. Enthusiastic participation by over 1,000 veterans and young colleagues have produced over 1,200 entries so far, which clearly shows how keen they are to offer ideas for better work quality. Half of the proposals were adopted. A recent tablet voting system invented by property management colleagues accompanied by a high-speed ballot scanner shortened owners’ committee meeting time by 30% and halved the related costs, so it has been extended to many of our estates to the appreciation of residents. Some other innovations have had positive effects beyond SHKP influencing the wider industry. One example was a Work Safety winner for a system to warn of construction crane imbalance. The design was presented to the Construction Industry Council, Hong Kong Construction Association and Hong Kong Professional Hoisting Engineering Association and is expected to be adopted widely to step up safety at construction sites.”
Young staff offer practical solutions from fresh angles
Mr Tang said that fresh, young minds taking a new approach to existing ways of doing things and putting new, practical solutions have come to the fore in recent years, with international awareness stemming from the application of information technology. He says the ideation schemes embody the SHKP culture of a persistent quest for better product and service quality, resulting in a win-win situation where colleagues gain satisfaction and a sense of belonging by conceiving and offering their innovative ideas while customers and the company benefits from practical new solutions. Management places great value on the schemes, said Mr Tang, adding that they present prizes at every annual dinner and stage seminars where winners exchange ideas with other colleagues help spread the SHKP culture of quality and continuous improvement.
Raising work quality and cutting energy use
Staff from different SHKP departments won 2015 Quality Raising scheme awards. Gold went to an idea for a more efficient automated plastering system that promises more consistent quality and cuts 80% off the time traditional methods need, while silver went to an easily adjustable valve chain wheel that removes the need for scaffolds and risk of working five metres above floor level in the air-conditioning plant room at ICC using a chain-and-gear mechanism. Bronze went to an energy saving signal with red, yellow and green lights showing the number of air-conditioning units needed according to daily weather forecasts. Its introduction at the residential Imperial Cullinan saved over a million kWh in a year and was widely welcomed by residents. It also won a green award from the electric utility company. The Work Safety gold went to a new method of installing curtain walls at a large-scale residential estate in Yuen Long so that workers don’t need to extend out of the building, and silver went to a wireless fire-warning alarm to significantly contain the risk of fire on construction sites.
SHKP dedication to quality motivates staff creativity
Winners of both schemes attributed their success to a corporate culture of quality, which spurred them to think of ways to refine every aspect of work practices. Terry Lau in mechanical engineering was one of the brains behind crane warning system, and he said that he and his colleagues stay on top of industry trends and put in extra effort to create a safer work environment. Sam Lee from ICC engineering said his team were intent on boosting the air-conditioning efficiency because it was the biggest drain on power consumption. Jun Ngai in property management said energy saving signal lower consumption in SHKP residential estates. She described colleagues’ resolution to advance quality as a locomotive; an attitude that stems from the company’s emphasis on premium facilities and services.